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Smith.ai vs. Adaptify is a choice between building your own AI receptionist and having experts build it for you. Smith.ai sells a self-serve AI Receptionist billed per call, plus separate live receptionist plans. Adaptify is a done-for-you service: we build, launch and, if you want, manage a custom AI phone agent for your business, billed per minute. Here's the side-by-side, using Smith.ai's own pages as of October 2026.
Smith.ai vs. Adaptify: the quick answer
Adaptify is the better choice for most businesses. You don't configure anything, the agent is built around your exact services and booking rules, urgent calls go to your own team and short calls cost cents, not dollars. At 300 two-minute calls a month, that's about $150 on Adaptify vs. about $500 on Smith.ai's AI.
How Smith.ai works
Smith.ai's AI Receptionist answers 24/7 in English and Spanish and connects to tools like HubSpot, Clio and ServiceTitan. (Smith.ai) Its paid tiers are self-serve, month-to-month plans, and live agent involvement is a per-call add-on. (Smith.ai) Separate live receptionist plans run $300 to $2,100 a month. (Smith.ai)
How Adaptify works
Start on the Adaptify done-for-you AI phone agent homepage, where one short form gets your agent planned within a business day.
- One onboarding call. You share your services, questions, booking rules and escalation list.
- We build and test your agent. Greeting, intake, booking, live transfers, texts and integrations with ServiceTitan, Jobber, Housecall Pro or your calendar.
- You go live in 6 days on your existing number.
- You see everything in your dashboard. Call logs, transcripts and recordings, minute top-ups, update requests and support tickets.
- Optional Agent Maintenance. Updates, new guardrails, newer AI models and ongoing tuning to book more callers. Cancel anytime.
Smith.ai vs. Adaptify pricing
Smith.ai's AI Receptionist: Free for 25 calls a month, Pro at $150 a month (about $2.00 a call) and Enterprise at $500 a month (about $1.67 a call). Every AI-answered call counts toward the quota by default. (Smith.ai)
Adaptify: $600 one time for setup, including 120 free minutes and your dashboard, then $0.25 a minute. Agent Maintenance is $400 a month and optional.
Feature comparison: Smith.ai vs. Adaptify
- Setup: Smith.ai, self-serve plans you configure. Adaptify, built, tested and launched for you in 6 days.
- Billing: Smith.ai, per call. Adaptify, $0.25 per minute used.
- Human backup: Smith.ai, live agents as a per-call add-on. Adaptify, transfers to your own team by your rules.
- Booking: Adaptify books straight into ServiceTitan, Jobber, Housecall Pro or your calendar through custom integrations.
- Dashboard: Adaptify includes call logs, transcripts, recordings, minute top-ups, update requests and support tickets.
- Ongoing care: Adaptify's optional Agent Maintenance keeps your agent improving so it books more callers over time.
- Security: Adaptify is built on a voice platform that is HIPAA, SOC 2 and PCI DSS compliant.
Why most owners choose done-for-you
A self-serve AI is only as good as the time you put into it. Most owners don't have that time. With Adaptify, experts handle the build, the testing and the tuning, so your agent works on day one and keeps getting better. Read done-for-you AI receptionist and AI receptionist vs. answering service.
How to switch from Smith.ai to Adaptify
- Book an onboarding call.
- Adaptify builds and tests your agent.
- Go live in 6 days on your existing number. See keep your business number.
- Cancel Smith.ai once you're happy.
Switch from Smith.ai to Adaptify
Get an AI agent that's built for you, answers every call, books the job and shows you everything in one dashboard. See more Smith.ai alternatives, browse industries, check pricing or request your agent.
Sources
- Smith.ai, AI Receptionist pricing (accessed October 2026)
- Smith.ai, AI Receptionist
- Smith.ai, Virtual receptionists
Frequently asked questions
What is the difference between Smith.ai and Adaptify?
Smith.ai's AI Receptionist runs on self-serve plans you configure, billed per call. Adaptify is a done-for-you service: experts build, test and launch a custom AI phone agent for you, billed per minute, with optional ongoing management.
Is Adaptify cheaper than Smith.ai?
For most businesses, yes. At 75 two-minute calls a month, Smith.ai Pro is about $150 and Adaptify is $37.50 in call minutes. At 300 calls, Smith.ai Enterprise is about $500 and Adaptify about $150. Adaptify has a one-time $600 setup, and Agent Maintenance is optional.
Does Smith.ai include live agents?
Smith.ai's AI Receptionist page says live agent involvement is a per-call add-on. Adaptify transfers urgent calls to your own team by your rules.
What does Adaptify Agent Maintenance include?
Agent updates, support, new guardrails, upgrades to newer AI models and ongoing tuning to book more callers. It's $400 a month, optional, and you can cancel anytime.
How long does Adaptify take to set up?
6 days. Adaptify builds the agent, connects your tools, tests it with you and goes live on your existing number.
